First contact should begin with less information, not more.
First contact is high-level. Do not include a young person’s name, school, address, records, grades, health information, images, contact details, or private family information.
Last updated: 28 August 2026
Adults can send a high-level question to [email protected].
You can read everything without identifying yourself.
The public pages do not ask for an account, profile, assessment, or records. We do not sell personal information, use advertising trackers, or build visitor profiles.
Adults aged 18–25 may begin for themselves. A parent or guardian begins every request concerning someone under 18 from the adult’s own identity and channel. No minor becomes the applicant, sender, lead, or follow-up recipient.
The adult-owned message is prepared in your browser.
The guidance handoff asks only for the selected route, broad age band, broad current stage, broad decision, one optional high-level question, and required adult acknowledgements. It does not ask for a young person’s identity or contact details. The site does not store this information, call an intake or lead API, or write it to local or session storage.
WhatsApp receives the prepared message only when the responsible adult chooses to continue. The adult can review the message there before deciding whether to send it.
Under-18 matters and adult permission have separate safeguards.
For every under-18 matter, the parent or guardian confirms use of the adult’s own WhatsApp account and remains the point of contact. The young person is not asked to send a message or provide contact details.
When a parent or guardian writes about an adult aged 18–25, the parent or guardian must confirm that adult has given permission.
WhatsApp and email apply their own rules.
If you continue to WhatsApp or send email, that provider may process your account details, message content, device information, and delivery records. It may retain data under its settings, policies, legal duties, and backups. We cannot promise deletion from a provider’s systems.
Share only what is necessary and remove sensitive material before sending.
A retired application system remains closed.
An earlier public application form is no longer available or linked from this website. Legitimate historical records and their underlying schema may be retained for privacy, safeguarding, legal, or operational obligations. The current adult-owned WhatsApp handoff does not reopen or add to that historical system.
The responsible adult remains in control until sending.
You can close the guidance handoff at any time. You can also remove or change the prepared text in WhatsApp before sending. To ask about information previously sent from an adult channel, email us, subject to identity checks and applicable provider or legal limits.
Email an adult guidance question