Choose the guidance path that keeps the adult responsible.

Adults aged 18–25 may begin for themselves. A parent or guardian begins every request concerning someone under 18.

First contact is high-level. Do not include a young person’s name, school, address, records, grades, health information, images, contact details, or private family information.

A useful first message

“Hello. I have an adult guidance question. I am writing for myself, my broad age band is 18–21, and my broad decision is a study path. I have kept this first contact high-level.”

A short adult-owned handoff prepares a focused conversation.

The protected handoff asks only for a broad age band, broad stage, broad decision, optional high-level question, and the adult acknowledgements required for the selected path. Nothing is stored here, and nothing reaches WhatsApp until the responsible adult continues.

  1. 01

    Choose who is beginning

    An adult aged 18–25 may write for themselves. A parent or guardian uses the adult’s own identity and channel for anyone under 18.

  2. 02

    Keep the question high level

    Do not add identity, contact, school, records, health, legal, or private family or business details.

  3. 03

    Continue only as the responsible adult

    WhatsApp opens with the prepared message. The adult reviews it and decides whether to send it.

Every under-18 matter begins with a parent or guardian.

The parent or guardian initiates from the adult’s own identity and WhatsApp account and remains the point of contact. The young person does not apply, send the message, become a lead, or become the follow-up recipient.

For an adult aged 18–25, a parent or guardian may begin only after confirming that adult has given permission.

The aim is a clearer choice, not a decision made for you.

  • A clearer question
  • A useful way to compare options
  • A practical next step
  • An appropriate professional referral
  • An honest answer when this is not the right guidance

Bring the broad choice. Leave sensitive material out.

Do not include a young person’s name, school, exact address, contact details, identity documents, records, grades, health information, images, private messages, legal details, or private family or business information. This route is not for urgent safety, health, legal, or safeguarding concerns. The responsible adult should contact the appropriate local service or qualified professional.

Email an adult guidance question